Refund & Cancellation
Understanding your refund eligibility and the cancellation process for flight bookings
On This Page
- Introduction
- 24-Hour Cancellation Policy
- Refundable vs. Non-Refundable Fares
- Cancellation Timeline & Refund Amounts
- Airline-Initiated Cancellations & Schedule Changes
- Refund Process & Timeline
- Service Fees & Cancellation Charges
- Non-Refundable Scenarios
- Special Circumstances & Exceptions
- How to Request a Refund
- Chargebacks & Disputes
- Contact Us for Refund Assistance
Introduction
At Easeofly.com, we understand that travel plans can change unexpectedly. This Refund Policy explains the conditions under which refunds may be issued for flight bookings made through our ARC-accredited platform (ARC# 10602756). We strive to provide transparent and reliable booking services while respecting the policies of airlines and travel suppliers.
Please read this policy carefully before booking. Refund eligibility is determined by multiple factors including the airline's specific fare rules, the type of ticket purchased, and the timing of your cancellation request. By booking through Easeofly, you acknowledge that you have read and understood this Refund Policy.
24-Hour Cancellation Policy
In compliance with U.S. Department of Transportation regulations, Easeofly offers a 24-hour risk-free cancellation period for flights booked at least seven days before departure. This allows you to cancel your booking within 24 hours of purchase for a full refund, regardless of the fare type.
This policy applies only to flights originating from or operating within the United States. International bookings may have different cancellation terms based on local regulations.
Refundable vs. Non-Refundable Fares
Understanding the difference between refundable and non-refundable fares is crucial when booking flights. Each fare type has distinct rules regarding cancellations and refunds. We clearly display fare rules before you complete your booking.
Refundable Fares
- Full refund available upon cancellation
- Higher ticket price with greater flexibility
- Free or low-cost changes permitted
- Ideal for uncertain or flexible travel plans
- Peace of mind for business travelers
Non-Refundable Fares
- No monetary refund after 24-hour window
- Lower ticket price for budget-conscious travelers
- May offer future travel credits or vouchers
- Change fees apply for modifications
- Best for confirmed, fixed travel dates
Some non-refundable fares may be eligible for future travel credits or vouchers, even if a cash refund is not available. Contact our support team to explore your options before canceling.
Cancellation Timeline & Refund Amounts
The timing of your cancellation request directly impacts the refund amount you may receive. Below is a general guide to how cancellation timing affects refunds through Easeofly:
| Cancellation Period | Refund Amount | Eligibility |
|---|---|---|
| Within 24 hours of booking | 100% full refund (bookings 7+ days before departure) | All fare types qualify |
| 24 hours to 7 days before departure | Varies by fare type (0-100%) | Refundable fares only; credits may apply for non-refundable |
| 7-14 days before departure | Partial refund possible | Some refundable fares; airline penalties apply |
| Less than 7 days before departure | Usually non-refundable | Travel credits may be available |
| After departure (no-show) | 0% refund | No refund available; ticket value forfeited |
Airline-Initiated Cancellations & Schedule Changes
When an airline cancels or significantly changes your flight, you have additional rights and options. Easeofly will assist you in processing refunds or finding alternative arrangements at no additional cost.
Flight Cancellations
If the airline cancels your flight, you are entitled to a full refund regardless of fare type. You may also choose to rebook on an alternative flight.
Significant Schedule Changes
Schedule changes exceeding 3-4 hours (domestic) or 6+ hours (international) typically qualify for full refunds. Contact us to review your options.
Aircraft Changes
Downgrades in service class or significant equipment changes may entitle you to compensation or refund options. Each case is handled individually with the airline.
Rerouting
If the airline changes your routing substantially, you may be eligible for a refund or alternative arrangements. We'll help you understand your rights.
Refund Process & Timeline
When you request a cancellation through Easeofly, we follow a structured process through our ARC-accredited system to ensure your refund is handled correctly and efficiently:
Submit Your Request
Contact our support team with your booking reference and cancellation request. We'll verify your eligibility and initiate the process immediately.
Airline Approval
We submit your cancellation to the airline for approval through ARC systems. This step typically takes 24-72 hours depending on the airline's response time.
Refund Processing by Airline
Once approved, the airline processes the refund. Airlines typically take 7-14 business days to process refunds to our ARC-accredited account.
Bank Processing
After we receive the refund, we forward it to you promptly. Your bank or credit card issuer may take an additional 3-10 business days to reflect the amount in your account.
Total refund time typically ranges from 2-6 weeks depending on the airline and your financial institution. We track all refund requests and provide updates upon request.
Service Fees & Cancellation Charges
Easeofly charges a transparent service fee for booking assistance and customer support. Understanding how these fees apply to cancellations is important for managing your expectations:
Booking Service Fee
Our service fee for processing your booking is generally non-refundable after 24 hours, as it covers the work already performed to secure your reservation through ARC-accredited systems.
Change Assistance Fee
If you need to modify an existing booking, a change assistance fee may apply in addition to any airline change fees. This covers our time and support.
Refund Processing
We do not charge additional fees for processing refunds. Any refund from the airline is passed directly to you in full.
24-Hour Cancellations
For cancellations within 24 hours, the full amount including our service fee is refunded as required by DOT regulations.
Non-Refundable Scenarios
The following situations generally do not qualify for monetary refunds. However, we may be able to help you obtain travel credits or explore alternative options with the airline:
- Cancellations made after the 24-hour window for non-refundable fares
- Partial use of round-trip or multi-city bookings (using only one segment)
- No-show for flights without prior cancellation notice
- Missed connections due to personal delays (not airline-caused)
- Voluntary changes of mind after the risk-free period
- Bookings canceled due to personal travel advisories (subject to airline policy)
- Fares booked with non-refundable promotional codes or discounts
Even for non-refundable bookings, many airlines offer travel credits valid for future use (typically 12 months). Contact us before canceling to understand all available options.
Special Circumstances & Exceptions
In certain circumstances, airlines may make exceptions to their standard refund policies. While approval is at the airline's discretion, we can help you present your case with proper documentation:
Medical Emergencies
Serious illness or injury affecting the passenger or immediate family member may qualify for refund exceptions. Supporting medical certificates are required.
Bereavement
Death of an immediate family member may allow for refunds or fee waivers. Death certificates or other official documentation are typically required.
Military Orders
Active military personnel with deployment, PCS, or change-of-station orders may receive refunds with official documentation.
Jury Duty
Court-ordered jury duty that conflicts with confirmed travel may qualify for refunds with proper court documentation.
Visa Denials
If your visa application is denied for your destination, some airlines may offer refunds with official denial documentation.
All exception requests must be supported by official documentation. We cannot guarantee approval as final decisions rest with the airline, but we advocate on your behalf.
How to Request a Refund
Requesting a refund through Easeofly is simple and straightforward. Follow these steps to ensure your request is processed quickly and accurately:
Gather Your Information
Have your booking confirmation number, passenger names, flight details, and reason for cancellation ready.
Contact Our Support Team
Reach out through email, phone, or our contact form. Clearly state that you wish to cancel and request a refund. Our team is available 24/7.
Provide Documentation
If applicable, submit any supporting documentation (medical certificates, death certificates, military orders) for special circumstance requests.
Track Your Request
We'll provide a reference number and keep you updated on the status of your refund through our ARC-accredited tracking system. You can check progress anytime.
Chargebacks & Disputes
If you believe a charge on your statement is incorrect, we encourage you to contact us first before filing a chargeback. Many issues can be resolved more quickly through direct communication with our team.
- Contact us immediately if you don't recognize a charge on your statement
- We can verify bookings, provide documentation, and resolve most issues within 24-48 hours
- Chargebacks may delay resolution and incur additional administrative fees
- Fraudulent chargebacks may result in account restrictions and legal action
- We're committed to fair resolution - please give us the opportunity to help first
Filing a chargeback without first attempting to resolve the issue with us may result in delays and additional administrative fees. We're here to help - please reach out first and we'll work with you to find a solution.
Contact Us for Refund Assistance
Our dedicated refund team is available 24/7 to assist with cancellations and refund requests. We're committed to handling your request promptly, transparently, and with care.
Need Help With a Refund?
Our dedicated refund team is available 24/7 to assist with cancellation requests and answer any questions about your refund eligibility.
Questions about our refund policy?
Last updated March 16, 2026 •